Support

Contact us

Email info@maktabmate.co.uk. We aim to reply within 2 working days.

Please tell us the name of your maktab and the email address you sign in with. Never send us your password.

Signing in

I do not have a login

Logins are given out by your maktab, not by us. Ask the maktab office for your login and for the maktab's 4-digit code.

What is the 4-digit code?

Each maktab has its own code. The app asks for it once, the first time you open it. Your maktab's office can tell you what it is.

I have forgotten my password

Tap "Forgot your password?" on the sign-in screen and we will email you a link to set a new one. If no email arrives, check your junk folder, then ask your maktab to check the email address they hold for you.

I cannot see my child

Your child is linked to the email address the maktab holds for you. If you signed in with a different address, ask the maktab office to check which one they have.

Notifications

Open Settings, then Notifications, to turn notifications on for the device you are using. If they are blocked, allow them for MaktabMate in your phone's own Settings.

Your account and your data

To delete your account, open Settings, then My Account, then Delete account. Your request goes to your maktab and your account is removed within 30 days; you can cancel before then.

How we handle personal data is set out in our Privacy Policy.

Messages

You can report a message or block a sender from the three-dot button at the top of a conversation. Reports go to your maktab's headteacher.

For maktabs

If you run a maktab and would like to use MaktabMate, or you need help with your maktab's account, email info@maktabmate.co.uk.